Processes

Processes are a fundamental concept within the arena of quality improvement, as all improvements can be made through gaining a better understanding of the processes involved. This chapter discusses processes and aspects of them with which tools commonly deal.

The four sections of the chapter are:

What is a process?: Basic definition
Process structure: Internal and external elements
Managing and improving processes: Basics of process quality and managing processes
Quality and ETVX: A simple model for process quality

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