Descriptions and Definitions of Quality Terms, Tools and Techniques

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Requirements

Requirements are 'what is wanted'. This may take two forms: Collated Requirements and Committed Requirements.

Collated Requirements

In an early project activity, stakeholders and customers may be polled or researched to determine everything that they might want or need, and the priorities that they place on these. The collated requirements is a useful document for assessing the realistic possibilities of delivering to various requirements and so determining what will actually be delivered.

In change projects, this may include an assessment of the likely resistance to change, including an assessment of the power of stakeholders as compared with their support or opposition of the change (which then allows planning for managing resistance).

Committed Requirements

When a formal commitment is made to defined requirements, then this document becomes an effective contract or specification that must be delivered.

Conformance to Requirements

A common definition of quality is 'conformance to requirements'. In many ways this is all you can do. It is critical to ensure requirements are clear and that it is feasible that these can be reliably delivered. When committing to requirements, you should also know how you will prove that requirements have been met, and so assure quality.

See also:

Specification

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